Check the Status of My Account

To check the status of your subscription, please:

Here is what each status means:

  • Active - You're all good! You should be able to access everything. Contact us if you cannot.
  • Pending Cancellation - This means you have already cancelled your subscription and it will end automatically at the end of the current billing period. You should still have access until it ends.
  • Pending - This means a payment was initiated, but not completed. Please see the Payment Failed link below.
  • On Hold - This means the subscription is awaiting payment. Please cancel the subscription and then sign up again. (Your progress will be saved.)
  • Cancelled (or Expired) - This means your subscription has already ended.

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