Check the Status of My Account
To check the status of your subscription, please follow these instructions:
1. Login to your account in a web browser
2. Go to Account > Manage > Subscription (If more than 1 is shown, you can click View to open each one)
3. The subscription page should show the status as one of the following options:
Active - You're all good! You should be able to access everything. Contact us if you cannot.
Pending Cancellation - This means you have already cancelled your subscription and it will end automatically at the end of the current billing period.
Cancelled (or Expired) - This means your subscription has already ended.
On Hold - This means a payment was initiated, but not completed. There are a number of reasons for this, but usually it means your last payment failed. (More info in the links below)