I Can't Login

Sorry you're having problems logging in. Don't worry, we're here to help!

Try these suggestions first:

Reset Your Password

Use the "Lost Password" link on the login page to reset your password. This will let you send yourself an email with a link that will allow you to create a new password. 
If you don't receive the password reset email within a couple minutes, make sure to check your Spam folders. If it's still not there, continue reading.

Other Tips

  • Make sure you're entering your full email as the username, including the @gmail.com part (or whatever service you use) as well.
  • Click the eyeball icon to view your password and check for any typos / extra spaces / capitalization errors.

Typo in Email During Registration

A possible cause of not being able to log in is if your email was typed incorrectly upon registration.
If you have never received any email confirmations from us after registering, or if the "lost password" option isn't sending you an email, then there is a good chance that your email is in our system incorrectly.
But don't worry, just contact us and we can manually fix it so you can log in. 

Contact Us

If you're still having problems logging in, please let us know and we'll help you get access again. Include a description of what you see when you attempt to login (error messages, etc.), as this will help us resolve the issue more quickly. Obrigado!

Still need help? Contact Us Contact Us