I Can't Login
Sorry you're having problems logging in. Don't worry, we're here to help!
Below are the most common causes of login problems, so for a faster resolution we recommend that you try these suggestions first:
Check For Extra Spaces or Typos
- Check to make sure there are no extra spaces or characters on the entry lines
- Check for any typos or capitalization errors.
- If you usually copy-paste or auto-fill your details, try typing them out manually. Sometimes copy-pasting can add extra hidden characters.
Check Your Username
- Make sure you're entering your full email as the username, including the @gmail.com part (or whichever email service you use)
Reset Your Password
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Use the "Lost Password" link on the login page to reset your password. This will let you send yourself an email with a link that will allow you to create a new password.
- If you don't receive the password reset email within a couple minutes, make sure to check your Spam folders. If it's still not there, continue reading.
Typo in Email During Registration
If you completed the sign up form successfully, but you've never received any email confirmations from us, and the "lost password" option isn't sending you an email, then there is a good chance that your email was typed incorrectly during sign up.
Don't worry, just contact us with your name, which email address you think you used, and what day you signed up. We can manually fix it so that you can log in.
Contact Us
If you're still having problems logging in, please let us know and we'll help you get access again. To help us help you, please tell us what you've tried already, and describe what exactly you see when you attempt to login (error messages, etc.). This will help us resolve the issue more quickly. Obrigado!