Update My Payment Method

"Cancelled" Subscriptions

If your subscription is already cancelled (possibly because the last payment failed), you'll need to complete the sign up form again. Don't worry, unless it's been inactive for a very long time, your progress is saved. Here's what to do:

• Log in (in a web browser)
• Complete the sign up form here with your new payment method: Become a Member

"Active" Subscriptions

If your subscription is still active, but you need to change the card we use for billing, here's what to do:

• Log in (in a web browser)
• Go to Account > Manage
• Click Change Payment and follow the instructions

"On Hold" Subscriptions

If your subscription is On Hold, awaiting payment:

• Log in (in a web browser)
• Go to Account > Manage
• Click Pay and complete the form (adding your new card number, if needed)

If you want to pay with a different currency:

(For example, if you were paying in dollars previously and now you want to pay in euros.) You'll need to end your current subscription and then start a new one, but  don't worry, your progress will be saved.

• Go to Account > Manage
• Cancel your subscription
• Wait until after it ends (see end date)
• Log in (in a web browser)
• Sign up here: Become a Member (you can select the currency at the top)

If you purchased your subscription through the mobile app:

• Please read here: In App Purchases

Something else

• As always, please contact us if you're having any problems. We're happy to help!