How Do I Pause or Cancel My Subscription?
When members are having trouble, we love it when they contact us! That way we have the chance to resolve the problem and make sure they're satisfeitos!
But if for whatever reason you aren't satisfied with your membership, or need to go off the grid for a while, we make it easy to cancel. We know that by making it just as easy to cancel as it was to sign up, there's a better chance you'll be comfortable returning one day as a member, when the time is right!
Here are the 2 ways to cancel:
1) Recommended: Visit your Account settings – In the Subscription area of your account settings, you should see your membership listed, and you'll be able to Pause or Cancel instantly. Does it say "You have no active subscriptions"? Don't worry, it's just in a different section. If you signed up before December 2019, make sure to click the link at the top where it says "click here".
2) Send us a message – Drop us a quick line and we'll get you canceled as soon as possible. It may take a few days, but rest assured, if your account renews before we get a chance to cancel, we will make sure you get a refund.
Canceling vs. Pausing
In both cases, your account will remain active until the end of your current billing period, (which is the day of the month that you originally created your subscription). Your account will no longer automatically auto-renew. Even if your account is paused, you access will still expire at the end of the current period.
The only difference is that when you pause your account, you should be able to later resume your subscription without needing to re-enter in your payment details. The day you resume, a new 30-day billing period will start.
If too much time has passed since you paused your account, and/or if your bank's security is restrictive, resuming your subscription may not be possible. In that case, you can fully cancel the subscription and create a new one. Don't worry – as long as you do this while logged into your account, all of your previous progress will be carried over to the new subscription.
Will you keep my account for me?
Yes, by default, we'll keep your deactivated account as well as your progress, so you'll be able to easily reactivate and continue where you left off. Payment details are not stored on our servers, so your details will always be safe. (We entrust Stripe and PayPal to handle that important aspect of our business). Of course, we can delete your account completely if you tell us that you'll never need it again.
How do I reactivate my account?
When you log into a deactivated account, you should see the option to sign-up again in your Account Settings. You'll also have the chance to choose a different payment method. If you have any trouble, just Send us a message and we'll help you out!