How Do I Pause or Cancel My Subscription?
When members are having trouble, we love it when they contact us! That way we have the chance to resolve the problem and make sure they're satisfeitos!
But, if for whatever reason you aren't satisfied with your membership, or need to go off the grid for a while, we make it easy to cancel. We know that by making it just as easy to cancel as it was to sign up, there's a better chance you'll be comfortable returning one day as a member, when the time is right!
Here are the 2 ways to cancel:
1) Recommended: Visit your Account settings here or by going to Account > Manage > Subscriptions. In the Subscription area, you should see your membership listed and a "Cancel" button. Click that to initiate the cancellation.
Does it say "You have no active subscriptions"? Don't worry, it's just in a different section. If you signed up before December 2019, make sure to click the link at the top where it says "click here" first.
2) Send us a message – If that didn't work, send us an email and we'll get you canceled as soon as we can. It may take a few days, but rest assured, if your account renews before we get a chance to cancel, we will make sure you get a refund.
I just want to pause
If you just want to pause, you can click the Cancel button and choose the "I just want to pause temporarily" option. Then you can set how long you want to pause the account for. (If you decide to come back earlier, you can log in and click reactivate.)
Will you keep my account for me?
Yes, by default, we'll keep your deactivated account as well as your progress, so you'll be able to easily reactivate and continue where you left off. Payment details are not stored on our servers, so your details will always be safe. (We entrust Stripe and PayPal to handle that important aspect of our business). Of course, we can delete your account completely if you tell us that you'll never need it again.
How do I reactivate my account?
When you log into a deactivated account, you should see the option to sign-up again in your Account Settings. You'll also have the chance to choose a different payment method. If you have any trouble, just Send us a message and we'll help you out!