"Your Membership is Not Active" / "Access Expired" Message
First, try waiting a couple minutes and then refresh the page, or restart the app. If your payment went through recently, it's possible our payment processor just needed a little extra time.
If that doesn't help, it likely means either that your last payment failed, or that your membership ended. Don't worry, unless it has been inactive for a very long time, your progress is saved.
Next, please check the status of your subscription like this:
- Login to your account in a web browser
- Click "Manage Subscription", or go to Account > Manage
Here's what to do next, based on each status:
- On Hold - In most cases, you will need to cancel your subscription, stay logged in, and then complete the sign up form here: Become a Member
- Expired - Make sure you're logged in to your own account, in a web browser. Then complete the sign up form here: Become a Member
- Cancelled - If your payment failed, see the Payment Failed help doc link below. When you're ready, log in to your own account, in a web browser. Then complete the sign up form here: Become a Member
- Pending Cancellation - This means your subscription was cancelled, but you should still have access until the end of the billing period. Please contact us for help if you don't have access.
Please feel free to contact us if you're having trouble signing up, renewing, or getting access. Don't worry, it's usually an easy fix, and we'll do our best to make things right as soon as possible!