"Your Membership is Not Active" / "Access Expired" Message

New Members

If you've just signed up, you may see a message saying that your account is inactive. We know this is a frustrating way to start your membership with us and we apologize for the trouble. ❤️ 
Here are some possible solutions:
  • Wait a few minutes and refresh the page. Sometimes our payment processor just needs a little extra time.
  • Did your payment fail? If so, read here for more info
  • If you're not sure what's going on, please contact us and we'll resolve it as soon as we can. 

Existing Members 

If you're an existing member or past member, this message could mean one of 5 things:

Help!

Please feel free to contact us if you're not sure or if you think there's a problem (e.g. you already paid but don't have access). Don't worry, we'll get it fixed or make things right as soon as possible!

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