Audio Glitches While Recording Voice

Are you able to record and listen back to your voice, but there are audio glitches (pops and crackles) that result in a consistently low score on the pronunciation analysis?

If so, read on! (For all other issues with the speaking practice activities, please refer to Help With the "Speaking Practice" Activity)

An issue like this can sometimes be due to factors on the user's end. Below are some things you can try to help us figure out together what could be causing the problem.

Is It Specific to Our Platform Or Your Device?

Try a test recording using a third-party browser audio recording utility, such as: https://online-voice-recorder.com/ or https://mictests.com/. Are you able to record successfully with these tools? 

This will help us narrow down the issue, i.e. whether it's related to browser settings, related to your device, or just a bug on our end.

Eliminating Possible Causes

Here's a test phrase to make it easy to troubleshoot these potential solutions: Test Phrase

After you make each change below, it would be a good idea to completely close and reopen your web browser and try the test phrase again. (That way you know which change made a difference!)

• Try closing other applications (or browser tabs) that might be using a lot of your devices resources. 

• After pressing record, try pausing an extra couple seconds before recording your voice. Some devices need a bit of extra time to gather their wits (technical term!) to provide a reliable recording.

• Try using a different microphone. For example, if you're using your device's built-in mic, try connecting a headset or bluetooth microphone, or vice-versa.

• Try a different web browser. (Eg. Chrome / Safari / Firefox)

• Try rebooting your computer

• Try a different device (Computer / Smartphone / Tablet – our platform should work well on all modern devices)

Get In Touch

If you're still having trouble after trying the above suggestions, please do let us know. We are happy to help! Tell us what you've tried so far and what happened, as that way we can investigate the issue and get you back to learning more quickly. We know technical issues like this can be frustrating and we appreciate you working with us to determine the cause.