How Do I Resubscribe?

First, please check the current status of your subscription:

  • Login in a web browser
  • Go to Account > Manage > Subscriptions 
  • This will tell you if your subscription is Expired, Cancelled, Pending Cancellation, On Hold, or Active

If your subscription is...

Expired or Cancelled:

  • Contact us if you already paid recently and don't think it should be expired
  • Otherwise, view the subscription, click Resubscribe, and complete the form
  • If 'Resubscribe' is not available, or if you need to use a different currency:
    • Make sure you're still logged in: Login
    • Then, click here and complete the form: Become a Member
    • As long as you're logged in, this will all be linked to the current account, so you won't lose any progress from before.

Pending Cancellation:

  • This means your account is still active, but that it will cancel at the end of the current billing period
  • Please wait until it ends before resubscribing, otherwise you will be paying extra for the days remaining
    • When the time comes, Login in a web browser and then click here and complete the form: Become a Member
    • As long as you're logged in, this will all be linked to the current account, so you won't lose any progress from before.
  • Contact us if you changed your mind and don't want to cancel

On Hold:

  • View the subscription and check under the "Related Orders" section.
  • Click Pay to make your next payment
    • If you need to make other changes (like the currency) before paying, or if 'Pay' is not available, please contact us and we'll be happy to help.
  • If the last payment is marked 'Failed', you may need to check to ensure there are sufficient funds, check the expiration date, pay with another card, or contact your bank get more information on why the transaction was declined.

  • Contact us if you need help

Active:

  • You're already subscribed, so you shouldn't need to do anything further.
  • Contact us if you're having any trouble accessing anything.

Still need help? Contact Us Contact Us